Troubleshooting help desk — where to start?

David Kim David Kim 3 months ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

7

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

Strong agree. Good defaults beat a wall of toggles every single time.

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Strong agree. Good defaults beat a wall of toggles every single time.

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.