Best practice question about help desk

Maya Okafor Maya Okafor 3 months ago

Looking for the community consensus rather than just "it works." What is considered best practice here, and why?

4

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Strong agree. Good defaults beat a wall of toggles every single time.

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

Strong agree. Good defaults beat a wall of toggles every single time.

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.