Threaded replies vs. flat — what works for support?

Carlos Mendes Carlos Mendes 3 months ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

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We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.