When Nkoyo Udoh, a Lagos-based fresh graduate, booked an Abuja-Lagos flight with Arik Air, a Nigerian airline, for her sister, nephew and niece, she did because she wanted them to have a first-time experience flying in an airplane.
However, upon paying for their tickets on April 17, the transaction feedback for the three tickets read ‘error’.
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Udoh stated that when she contacted Airk Air, the airline asked her to make another payment as she couldn’t get the ticket numbers with the first transaction.
“I made another payment to them and hoped they would issue a refund of the first fee,” she told FIJ.
Nkoyo’s refund form with Arik Air
The debit showing the money was successfully sent to Arik Air
“They asked that I visit my bank, Zenith Bank, to fill a dispense error form. I did and from my statement of account, it was established that the transaction to Arik Air was successful.”
Screenshot showing the error in transaction
The fresh graduate said that she had visited Arik Air’s head office in Ikeja, Lagos, more than six times to resolve the unsuccessful transaction but most times, no one attended to her.
“I frequent their head office as often as I can despite the high cost of transportation, all to get a refund from them. But whenever I get there, they don’t even attend to me. At other times, they just tell me to go that they will refund me, yet nothing has happened,” she said.
“The last time I went there, they saw me crying, and they called one of their staff, who works in the refund department, to assist me. He gave me his number, but when I chatted him after I got home, he didn’t respond.”
Udoh, who also finished her National Youth Service Corps (NYSC) recently, said she regretted booking the flight as the money Arik Air denied receiving was more than half of her allowance for the year.
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“I just finished my youth service and in search of a job. I only booked the flight because I wanted to make my sister and her children happy by giving them a treat.”
When FIJ reached out to Ola Adebanji, public relations and communications manager of Arik Air, on Friday, he sent a response on Saturday that the airline would investigate the complaint.
“We will investigate and get back to you,” Adebanji said.
However, no further response had been got from him at press time.
The post Despite Crying at Arik Air Office, Ex-Corps Member Hasn’t Got Back N158,000 Deducted After Failed Flight Booking appeared first on Foundation For Investigative Journalism.